FAQ

📖 FAQ – Frequently Asked Questions

Welcome to our Help Center! Below you’ll find answers to our most common customer questions. Still need help? Don’t hesitate to reach out to our support team—we're here for you.

🛍 About Orders

Q1: How long does it take to process my order?
A: Orders are typically processed within 1–3 business days after payment is received. We do not ship on weekends or public holidays. Orders placed on Friday evenings or holidays will be processed on the next business day.

Q2: Can I change or cancel my order after placing it?
A: If your order hasn't entered the packaging stage, we may be able to modify or cancel it. Please contact us ASAP at hernandezrobertdtfud4554@gmail.com with your order number.

Q3: What payment methods do you accept?
A: We accept:

  • Credit/Debit Cards (Visa, MasterCard, AmEx, Discover)

  • PayPal

  • Apple Pay / Google Pay

  • Shop Pay (with installment options for eligible orders)

Q4: I didn’t receive a confirmation email. What should I do?
A: Check your spam or promotions folder. Make sure the email address was entered correctly. Still nothing? Contact us and we’ll resend it.

🚚 Shipping & Delivery

Q5: Do you ship internationally?
A: Yes! We currently ship to:

  • All U.S. states (including Hawaii & Alaska)

  • Canada, Australia, the UK, and select EU countries
    To check availability, enter your ZIP/postal code at checkout or contact us directly.

Q6: How long does shipping take?
A:

  • Standard U.S. Shipping: 3–7 business days

  • Expedited U.S. Shipping: 1–3 business days

  • International Shipping: 7–21 business days (varies by destination & customs)

Q7: How do I track my order?
A: After shipping, you’ll receive an email with your tracking number and link. You can also log into your account to check your order status.

Q8: My package says “delivered” but I haven’t received it.
A: Please double-check:

  • Did a neighbor, roommate, or front desk accept it?

  • Was it left in a mailbox, garage, parcel locker, or doorstep?
    Still missing? Contact us and we’ll help investigate with the carrier.

🔁 Returns & Refunds

Q9: What is your return policy?
A: Returns are accepted within 30 days of delivery. Items must be unused, in original condition and packaging. See our full [Return Policy] for details.

Q10: What items are non-returnable?
A:

  • Used or damaged products

  • Personalized or custom items

  • Final sale/clearance items

  • Opened beauty or hygiene products (for safety reasons)

Q11: Do I have to pay for return shipping?
A:

  • If it's due to our error or a defective item, we cover return shipping.

  • For personal reasons (e.g. changed mind), you cover return shipping.

Q12: When will I receive my refund?
A: Once we receive and inspect the return, refunds are processed within 5–10 business days to your original payment method.

🛡 Product Quality & After-Sales

Q13: What if my item arrives damaged or defective?
A: Email clear photos to hernandezrobertdtfud4554@gmail.com within 72 hours of delivery. We’ll respond within 24 hours to arrange a replacement or refund.

Q14: Do your products come with a warranty?
A: Apparel and beauty items are not covered under warranty. For electronics or devices, please check the product page or contact us for warranty info.

🧾 Other Questions

Q15: Do you accept discount codes?
A: Absolutely! Enter your promo code at checkout under the “Discount Code” field. Please note: some codes may not be combinable.

Q16: Can I send an order as a gift?
A: Yes! Just mark your order as a gift at checkout. We’ll remove price tags and include simple gift-ready packaging when applicable.

Q17: How can I contact you?
A:
📧 Email: hernandezrobertdtfud4554@gmail.com
📍 Address: 791 SHARP RD, TIETON, WA 98947
We typically respond within 24 hours.